Working List – Maui Disaster Relief Resources
Apply for FEMA disaster assistance
• Website: www.disasterassistance.gov
• Phone: 1-800-621-3362 (available 24/7). Disaster survivors who are deaf, hard of hearing, or have a speech disability and use a Text Telephone (TTY) may call 800-462-7585.
• Mobile App: https://www.fema.gov/about/news-multimedia/mobile-products
• What it is: Disaster assistance funds. FEMA may be able to provide housing assistance – rental assistance, lodging reimbursement, home repair, home replacement, direct housing o Set up your FEMA account for financial assistance towards food, gas and housing. It takes about 30 minutes. You will need: 1) SS number 2) insurance information 3) property address. Needs to be direct deposit so you will need your bank’s routing number as well as your account number.
o If you have insurance (home, auto, renter’s, etc.), make sure to file a claim with your insurance company. FEMA will not cover claims for things already covered by insurance.
o More information and details here: https://www.fema.gov/disaster/4724
Funds for immediate needs – Hawaii Department of Human Services
• Website: https://humanservices.hawaii.gov/
• Phone – public information assistance line: 855-643-1643
• What it is: Funds for immediate needs. DHS administers the individual and family grant program, which helps with immediate needs. Administers food stamp program for disaster victims
Contact your insurance company
• Guide from Hawaii DCCA about post-disaster insurance claims: https://cca.hawaii.gov/ins/files/2023/01/post-disaster-claims-guide.pdf
Disaster crisis counseling
EAP – Employee Assistance Center of the Pacific
• Phone: 808-597-8222
• Website: www.EAPacific.com
• Email: [email protected]
Dept. Of Health – Maui Community Health Center
• Address: 121 Mahalani Street, Wailuku (currently open 7 days/wk, 8am-4:30pm
• Phone: (808) 984-2150
• Email: [email protected]
• After-hours crisis counseling: call (808) 832-3100, or (800) 753-6879 or call/text/chat 988
SAMHSA (the federal Substance Abuse and Mental Health Services Administration, part of the U.S. Department of Human Services)
• Website: https://www.samhsa.gov/find-help/disaster-distress-helpline
• Phone or text: 1-800-985-5990
• What it is: The Disaster Distress Helpline (DDH) is the first national hotline dedicated to providing year-round disaster crisis counseling. This toll-free, multilingual, crisis support service is available 24/7 to all residents in the U.S. and its territories who are experiencing emotional distress related to natural or human-caused disasters.
Health Care needs
• First aid, pediatric, OB/GYN: Kaiser Permanente has first aid stations set up and is providing medical services to members and non-members at no cost at the following locations: o Mobile health vehicle at Lahaina Gateway Center – Provides first aid, pediatric services, and OB/GYN services. OB/GYN services begin August 14 and will be offered every Friday beginning August 18. Hours: M-F, 10am-5pm
o First aid station at Hyatt Regency Lahaina, Lahaina Ballroom – Provides first aid services. Hours: M-F, 10am-5pm
o First aid station at Napili Park – Provides first aid and pediatric services. Hours: M-F, 10am-5pm
o For more information, visit: https://healthy.kaiserpermanente.org/hawaii/alerts/p2/maui-wildfire-updates.html?kp_shortcut_referrer=kp.org/maui-fires
• Pharmacy needs o For Kaiser members, ? pharmacy courier services will be available at the three sites listed above.
o Prescription refills for Indemnity Drug Plan (for Local 5 members in this plan) ? Call Express Scripts help desk at 866-568-4973
Emergency access: go to any in-network participating pharmacy (it is recommended to go to a different pharmacy within the same chain, if possible)
•Glasses – emergency replacements – https://www.vspvision.com/eyes-of-hope/get-help.html#relief o For lost or broken your eyewear (even if an individual is not a VSP member or doesn’t have vision insurance), contact a local Red Cross chapter or shelter to request a VSP Eyes of Hope Disaster Relief gift certificate using the link above. “VSP Eyes of Hope” gift certificates (or “vouchers”) are available to all people who have been affected by disasters.
Find Shelters – Red Cross
•Phone: 1-800-RED-CROSS (1-800-733-2767)
•Locations: There are shelters at o War Memorial Complex – 700 Halia Nakoa Street, Wailuku; call 808-270-7389
o Hannibal Tavares Community Center – 91 Pukalani St, Makawao; call 808-572-8122
o Church of Jesus Christ of Latter Day Saints – 1300 Maui Lani Parkway, Kahului; call 808-233-9205
o Kings Cathedral – 777 Mokulele Highway, Kahului; call 808-871-7311
o Grace Bible Church – 635 Hina Ave, Kahului
o South Maui Community Park Gymnasium – 1501 Liloa Drive, Kihei; call the Red Cross at 800-733-2767
•Email: [email protected] or [email protected]
•What it is: A place to sleep, meals, water, and other services
Housing referral service
•As of Monday, 8/14, HHFDC is launching a program to help connect those who have lost their housing with those who have housing to offer. Forms and information will be available here:
o Website: https://dbedt.hawaii.gov/hhfdc/hawaii-fire-relief-housing-program/
o Phone: 808-587-0469
o Email: [email protected]
Finding missing loved ones
•Phone: 1-800-RED-CROSS (1-800-733-2767) and select Option 4. Follow the voice prompts for “Hawaii Wildfires”.
•Interactive google doc: https://docs.google.com/spreadsheets/d/1WAA1iFGIOT7H3xJcr5aRgqVbUdwPnJkBolBc-eFFlJE/htmlview?usp=sharing&fbclid=IwAR0PvraqkeQozTMH1Me2qRC8awxehFNy7Q3xP2_Fv4wq3v33syM6EmWYeT4_aem_AUZYCPyYYMrzHM0x8FJxIOUahM1QaxYHG4pKsL1PuPCxcldLbx9CGlgmJuUvC0HVdfg&mibextid=Zxz2cZ
•In Person: The Maui Emergency Management Agency has opened a Family Assistance Center at the Kahului Community Center (275 Uhu St, Kahului, HI 96732). Staff will work with families to collect info and administer DNA swabs.
•Missing pets: Maui Humane Society Website:
o Also check “Missing Pets of Maui” on Facebook: https://www.facebook.com/groups/573929129453583
o Phone: 808-877-3680, ext. 3
Food, clothing, and other essential items – Red Cross, Salvation Army
o Red Cross Maui: (808) 244-0051
o Salvation Army: 808-871-6270 (Kahului); 808-661-5335 (Lahaina); 808-875-8065 (Kihei)
o Aloha United Way: Call 2-1-1 (7 days/week, 7am-10pm)
•What it is: Food, clothing, and other essential items. The Red Cross issues vouchers for food and clothing at stores.
Child Care Services
•Phone: PATCH’s referral lines: 808-961-3169
•Link to a list of licensed providers from PATCH: https://docs.google.com/spreadsheets/d/1pT5Kz4bH8S4rEjulNMVCZcV_gfAOkNhg0it_2_eoqzM/edit#gid=0
•Website with further info: https://www.patchhawaii.org/
•What it is: PATCH is the state’s designated child care resource & referral agency.
The following radio stations will air Maui County updates on the disaster at 9am, 12pm and 3pm each day:
•Unemployment Insurance call center for those affected by Maui wildfires: (808) 984-8400; choose option “0” at the prompt
•In recognition of the devastating Maui Wildfires, the requirements to make three job search contacts and register for work on HireNetHawaii are waived for only those affected. These waivers begin once the claim is filed. The UI Call Center will also be expanding its hours to seven days a week and operating from 7:00 a.m. to 6:00 p.m. daily. The UI Call Center continues to offer interpreter services to limited English proficient individuals. Individuals can go to the Maui American Job Center (110 Ala’ihi Street, Suite 209, Kahului) to file their unemployment insurance claims using the computers there.
•To create a new account, you must have the following information:
a. Social Security number and/or Alien card (if a Legal Permanent Resident)
b. Your employment history for the past 18 months
c. Bank account information (used for direct deposit)
d. Valid email address
To begin the process, go to: https://huiclaims.hawaii.gov
This is the screen you will get. Click on and review any informational videos that may apply to you:
When ready, click on the blue box on the right that says “Claimant Services”
This will take you to the next screen:
From here, you may click on “Create a Login” if you are a new user or *Reactivate (using your old account/password). *If you forgot your old account/password, call the Unemployment office for assistance.
Unemployment Claims & Benefits Call Center:
(833) 901-2272 or
(833) 901-2275 or
(808) 762-5751 or
Maui Claims and Benefits
Phone: (808) 984-8400 or
Fax: (808) 984-8444
Email: [email protected]
54 South High St., Rm. 201
Wailuku, HI 96793
Replacing personal documents
Birth Certificate / Marriage Certificate / Death Certificate / Civil Union Certificate
•Hawaii Dept of Health: o Order online: https://vitrec.ehawaii.gov/vitalrecords/ This site will require an uploaded image of a government issued ID (driver’s license, state ID or passport)
o Phone: (808) 586-4539
o Address for in-person: State Office Building, 54 South High St. Rm. #301, Wailuku (note: this is not the mailing address to send forms to)
•Other states: https://www.cdc.gov/nchs/w2w/index.htm If the documents were issued in a different state, you will need to apply for replacement certificates from that state.
Driver’s License / State ID
•mauicounty.gov/1518/DuplicateReplacement-License o May require other documents: Birth Certificate; Social Security Card; State of Hawaii ID Card; Medicare Card; Military ID; Passport; or Immigration & Naturalization Service documents
o Department of Motor Vehicles & Licensing Offices – You may be able to apply by mail, but if there are changes to any information other than residential address, you will probably need to go in person.
Social Security Card
•In person: Social Security Office, 2200 Main Street, Suite 125, Wailuku (open 8:30am-3:30pm M-F)
•Apply online: https://secure.ssa.gov/ossnap/public/landingOSsnap
•Usually requires a driver’s license, state ID or passport. If you do not have these documents, they may accept others such as an employee ID, school ID, health insurance card, or U.S. military ID. See here for more details: https://www.ssa.gov/ssnumber/ss5doc.htm
•Important: Report your old passport as lost/destroyed. The form is online here: https://travel.state.gov/content/travel/en/passports/have-passport/lost-stolen.html – adults may be able to submit the form electronically.
•To replace lost/destroyed passports, you will need to apply in person. However, if you have internet and printer access you can fill out the form online and then print it. Here are the steps to apply and info about the documents needed: https://travel.state.gov/content/travel/en/passports/need-passport/apply-in-person.html
•In-person locations – by appointment only – schedule appointments at www.usps.com/scheduler:
o Kahului Post Office – 183 South Puunene Ave, Kahului – 808-871-2487
o Puunene Post Office – 10 Hansen Road, Puunene – 808-871-1352
o Paia Post Office – 120 Baldwin Ave, Paia – 808-579-8866
o Haiku Post Office – 770 Haiku Road, Haiku – 808-575-2614
Longer term resources
•Hawaii Emergency Management Agency resource page: https://dod.hawaii.gov/hiema/august-2023-wildfires/
•Maui Department of Housing and Human Concerns has a list of resources at: https://www.mauicounty.gov/DocumentCenter/View/104984/DHHC-Resource-Guide
Resource List Credit to Brent Wylam/Maui Allstate Agency Owner for compiling.
Update - Travel Advisory for West Maui Lifted October 8 Governor Josh Green has announced that West Maui communities, including Kā‘anapali, Nāpili, Honokōwai, and Kapalua, will fully reopen on October 8th, two months after the wildfires that destroyed Lahaina on...
Chinatown Stands in Support of Maui! Last Saturday, August 26, community volunteers placed the finishing touches on a new Chinatown Mural honoring the victims and survivors of the Maui Fires. The Mural is located at the corner of King and Nuuanu Streets in Chinatown...
Alaska Airlines Flash Sale 40% Discount Code Travel to Maui Alaska Airlines, in an effort to support local businesses impacted by the Maui fires is offering a special 40% discount off flights for travel to Maui, now through October 18, 2023. Tickets need to be booked...
Aloha Tower lit in Maui’s official color of Pink. From Hawaii DOT, “In the spirit of the Governor’s order to lower the state flag to half mast, Aloha Tower will be lit in Maui's official color throughout the month of August in mourning for those lost from the Maui...
Updates - Cat Sanctuary Booking Availability Temporarily Suspended Until October 1 Expeditions Ferry has moved operations to the Maalaea Boat Harbor and have resumed limited service between Maui and Lanai. At this time we have temporarily suspended Lanai Cat Sanctuary...
Map credit & courtesy GoHawaii Should I travel to Maui now? The decision of whether to visit Maui is a personal one that each guest must make. We encourage guests with current Maui travel plans, particularly reservations after October 1 to the unaffected areas...
Visit the Hawai‘i Wildfire Recovery and Resilience Resource Guide. The Guide is also displayed in the iFrame below: