Cancelation Policy

Details on Cancelation, Waiver Policies & Disclaimers

Cancellation Policy, Waiver & Disclaimer

You may cancel any time up to 48 hours prior to your reservation to receive a refund of your order minus a 10% service charge. We cannot refund orders within less than 48 hours of your reservation. You may reschedule a reservation with no service charge based on availability if you contact us 48 hours or more prior to the original reservation. We cannot refund your reservation if you do not show up (no-show).

If one or more activity that is part of a reservation is canceled for some reason or if for some reason we cannot confirm any part of a reservation you will be contacted and have the opportunity to rebook, reschedule or receive a 100% refund. You grant Lost on Lāna‘i the express permission to contact you using the contact information that you provide, through such means as, but not limited to, via newsletter, via e mail, via SMS Text, via telephone (including mobile), via USPS or other message delivery services.

To cancel with us, contact us via one of the options listed on your e mail receipt or see our contact page and provide us with:

The full name you used to make the order

The email address you used to make the order

The voucher ID or order ID number.

Telephone Number

Activity Name

Activity Date

The reason you wish to cancel. (Optional. It helps us improve.)

Exceptions

Some events and activities may have exceptions to this cancellation policy. If so, it will be noted on the activity page and on your voucher. Note some activities run rain or shine. Exceptions also apply to the following notices below.

Large Group Cancellation Policy

Unless otherwise noted, large groups of 20 people or more fall under the large group cancellation policy. There will be a 50% cancellation fee for large groups. All large group cancellations must be made 30 days or more prior to the event.

No cancellation possible for large groups within more than 30 days of the event.

Other Island via Airline Transport

Due to restrictions with the airlines, Other Island Activities involving airline transportation are, unless otherwise stated, NON-refundable NON-transferable and CANNOT be rescheduled.

Waiver & Disclaimer

Lost on Lāna‘i offers retail activity/event/travel services to customers, which are provided by separate and independent vendors of activity/event travel services. Lost on Lāna‘i does not operate, control, or otherwise provide the services of the independent activity/event travel vendors.  Hence, customer agrees that Lost on Lāna‘i acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Lost on Lāna‘i shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

Lost on Lāna‘i shall not be liable for any injuries or any damage to any client or be subject to any claim, demand, injury, or damages, whatsoever, including without limitation, those damages from acts of passive or active negligence on the part of Lost on Lāna‘i, its officers, employees, or agents. Client does hereby expressly release and discharge Lost on Lāna‘i from all such claims, demands, injuries, damages, actions or causes of action. Client acknowledges that he/she has carefully read this paragraph and fully understands that this is a waiver and release of liability. In addition the client acknowledges that he/she has read Lost on Lāna‘i’s Terms of Use Policy.

Testimonials & Reviews Disclosure

Unique experiences and past performances do not guarantee future results. Testimonials and reviews submitted to Lost on Lāna‘i via email or our web sites review forms are unsolicited and are non-representative of all clients.

Disclaimer – Web Site

The information contained on this web site www.lostonlanai.com is for general information purposes only. The information is provided by this web site www.lostonlanai.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this web site www.lostonlanai.com or the information, products, services, or related graphics contained on this web site www.lostonlanai.com for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this web site www.lostonlanai.com.

Through this web site www.lostonlanai.com you are able to link to other web sites which are not under the control this web site www.lostonlanai.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep this web site www.lostonlanai.com up and running smoothly. However, this web site www.lostonlanai.com takes no responsibility for, and will not be liable for this web site www.lostonlanai.com being temporarily unavailable due to technical issues beyond our control.

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