Cancelation PolicyDetails on Cancelation, Waiver Policies & Disclaimers
Cancellation Policy, Waiver & Disclaimer
You may cancel any time up to 48 hours prior to your reservation to receive a refund of your order minus a 10% service charge. We cannot refund orders within less than 48 hours of your reservation. You may reschedule a reservation with no service charge based on availability if you contact us 48 hours or more prior to the original reservation. We cannot refund your reservation if you do not show up (no-show).
If one or more activity that is part of a reservation is canceled for some reason or if for some reason we cannot confirm any part of a reservation you will be contacted and have the opportunity to rebook, reschedule or receive a 100% refund. You grant Lost on Lāna‘i the express permission to contact you using the contact information that you provide, through such means as, but not limited to, via newsletter, via e mail, via SMS Text, via telephone (including mobile), via USPS or other message delivery services.
To cancel with us, contact us via one of the options listed on your e mail receipt or see our contact page and provide us with:
The full name you used to make the order
The email address you used to make the order
The voucher ID or order ID number.
The reason you wish to cancel. (Optional. It helps us improve.)
Some events and activities may have exceptions to this cancellation policy. If so, it will be noted on the activity page and on your voucher. Note some activities run rain or shine. Exceptions also apply to the following notices below.
Large Group Cancellation Policy
Unless otherwise noted, large groups of 20 people or more fall under the large group cancellation policy. There will be a 50% cancellation fee for large groups. All large group cancellations must be made 30 days or more prior to the event.
No cancellation possible for large groups within more than 30 days of the event.
Other Island via Airline Transport
Due to restrictions with the airlines, Other Island Activities involving airline transportation are, unless otherwise stated, NON-refundable NON-transferable and CANNOT be rescheduled.
Waiver & Disclaimer
Lost on Lāna‘i offers retail activity/event/travel services to customers, which are provided by separate and independent vendors of activity/event travel services. Lost on Lāna‘i does not operate, control, or otherwise provide the services of the independent activity/event travel vendors. Hence, customer agrees that Lost on Lāna‘i acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Lost on Lāna‘i shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.
Testimonials & Reviews Disclosure
Unique experiences and past performances do not guarantee future results. Testimonials and reviews submitted to Lost on Lāna‘i via email or our web sites review forms are unsolicited and are non-representative of all clients.
Disclaimer – Web Site
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