FAQHere are answers to a few frequently asked questions.
About Lost on Lāna‘i
Lost on Lāna‘i, founded by Brad and Kara while they were residents, grew out of a shared desire to make it easy to find timely information about Lāna‘i Experiences and the many local small businesses creating them. Lost on Lāna‘i is fueled by the partners’ passion for Lāna‘i and their desire to support local businesses and the Island economy. Their goal is simply to be the Company that best Understands, Creates and Shares Lāna‘i Experiences.
How will I get my tickets or vouchers?
Lost on Lāna‘i will email a voucher to you that you can print and take with you. This will be done after we confirm your reservation with the activity provider and secure your space. We can also fax the vouchers to you or to your hotel. Be sure to bring your voucher and ID with you when you check in for your reservation.
If you have a question or need assistance checking in for your reservation you can contact us via one of the phone numbers listed on your email receipt/confirmation.
How soon should I book?
There is limited space on all activities so it is best to plan and book as far in advance as possible to ensure availability. Unless otherwise stated all activities will require a booking be made at least 48 hours in advance, please see the description section in each activity for more information. Please see our cancellation policy. As long as you give us at least 48 hours notice before the start of the event, we can reschedule for free or give you a refund minus service fee of 10%.
What if it is raining or bad weather?
Lost on Lāna‘i monitors the weather and stays in constant contact with our activity and transportation providers. If the transportation, activity or event provider cancels due to weather or for any other reason we will be in touch with to give you the option to reschedule or to receive a 100% refund. Some activities will run rain or shine. Please see the description section for each activity for more information. If the activity or event provider does not cancel then we will not be able to provide a refund.
What about hotel or airline bookings?
Lost on Lāna‘i through its sister travel agency Two Boldly Go Travel can assist with all of your travel plans and arrangements, including assistance finding frequent flyer mileage & upgrade availability.
What about custom tours or activities?
Lost on Lāna‘i works with activity and tour companies across the state and can plan and arrange your custom tour or activity.
As an example – Would you like to fly from Lāna‘i to the Big Island of Hawaii for a helicopter tour of the volcano or from Oahu to Lāna‘i via helicopter? Lost on Lāna‘i can arrange it.
What about Expeditions Ferry Check-in Time and other Requirements?
Reservations: All passengers first and last names required, no initials please, including children and non-paying infants.
Check-in Time: Passengers must check in 30 minutes prior to departure time. Please print and bring the receipt and voucher you receive from Lost on Lāna‘i or be able to show it electronically via smart phone, tablet, etc. and present I.D. in exchange for tickets. Ferry departs on schedule and does not wait for late passengers.
Luggage/Bags: You are allowed two (2) bags and one (1) carry on, no charge. Excess bags, bicycles, dogs, surfboards over 7 feet long, sailboards (with bag and mast) and kayaks will be charged a fee.
Pier Locations: Depart from the main loading pier at Lahaina Harbor on the island of Maui, across from the Pioneer Inn Hotel. (Lahaina Harbor is located off Front Street, behind the Banyan tree). Pick up your tickets at the Expeditions booth at Lahaina harbor main loading dock.
What about parking for the ferry. Where can I park in Lahaina?
Check out these links to parking options/info in Lahaina:
- The Republic Lot on Dickenson, in particular, is fairly close:
- Google Map Link